The voice of opportunity
According to the Telephony Survey, the top business drivers
of telephony applications are CRM and KM (knowledge management).
Although bottom-line savings are the obvious rationale for VoIP, IT
decision makers clearly think voice/data convergence can help push
top-line growth, too. [Full story at
Former URL: http://weblog.infoworld.com/udell/2002/12/02.html#a524