Customizing our software worlds

For those of us who act as agents of technological change, it's tempting to chalk up resistance to fear of change. Users can't, or won't, learn new ways, we say, and sometimes we're right. But the reverse holds true as well. We can't, or won't, model -- and usefully assist with software -- the culture that drives the business. We standardize our software and impose that standardization on business process, because we lack the ability to customize. [Full story at]

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