Can you instantly find everything -- at company, departmental, or workgroup scope -- that you're allowed to see? I thought not. Posting information to the public Web is far more likely to guarantee successful search than posting to the intranet. [Full story at InfoWorld.com]
Would it surprise you to learn that internal search sucks even at some companies whose business is search? It shouldn't. Indexing the public web is, in one sense, a very simple problem. Anything your spider can reach is fair game. Private webs, though tiny by comparison, are far more complex.
The good news is that service orientation can help us make search suck less inside the enterprise. Expanding on what I said in the column, I think there are three reasons why that's so:
Former URL: http://weblog.infoworld.com/udell/2006/04/10.html#a1425