The voice of opportunity

According to the Telephony Survey, the top business drivers of telephony applications are CRM and KM (knowledge management). Although bottom-line savings are the obvious rationale for VoIP, IT decision makers clearly think voice/data convergence can help push top-line growth, too. [Full story at InfoWorld.com.]

Former URL: http://weblog.infoworld.com/udell/2002/12/02.html#a524